New Focus in North American
Market for Microtek
Microtek, a world-leading manufacturer of digital imaging products, has
changed its sales strategy for digital imaging products in North America.
For the North American market, Microtek is moving from an emphasis on selling
a wide portfolio of consumer and professional scanners and digital imaging
products to emphasis on developing OEM relationships and vertical market
opportunities.
Sales and Marketing Operations in North America
Due to market demand, Microtek has reopen the sales and marketing operations
in North America on few selected products only. To view the list of products
sold by Microtek, please click here.
To purchase the products please call (310) 687-5800 or
email: sales@microtek.com.
Service and Support for Microtek Customers in North America
Microtek will continue to provide support to customers in North America
and will honor warranties on all in-warranty Microtek products. Microtek
will provide technical support by e-mail only. To request help with technical
problems, please go to the Email Support page on the Microtek
support Web site to submit information about your computer
system and a description of the technical problem. A Microtek representative
will respond to you by e-mail.
For immediate help, the automated
Microtek
KnowledgeBase is available online 24 hours a day. Customers
can get quick answers to many common questions through this automated online
system.
Through the Microtek support
Web site, customers can download the current Microtek software
and documentation for Microtek products. This online service will continue.
During the holiday season, Microtek service and support will close on December
24, 2009 and will reopen on January 4, 2010. Customers contacting Microtek
by e-mail during this time will receive a reply explaining the temporary
closure during the holiday season.
From January 4 forward, Microtek will continue to provide customer service
by telephone at 310-687-5800. More information on customer service is available
on the Microtek support Web
site.
Warm regards,
Microtek staff